FAQs
Frequently asked questions
FinSwich
Finswich is a switch infrastructure built on blockchain technology designed for both wallets and bank enabling them to interoperably send money to each other globally.
Finswich is a global product; however, presently, we are in 10 African countries: Nigeria, South Africa, Ghana, Kenya, Uganda, Tanzania, Angola, Morocco, Togo
FinSwich is self custodian infrastructure that gives you the ability to configure AML policies, Set transaction threshold, limits, and escalation point for what kind of transactions to Quarrantine.
Finswich is not a wallet. It’s a checkout built to give your wallet more payment capabilities and making your platform interoperable with other platforms & banks globally.
With Finswich your existing wallet in your application can do more, Finswich is a wallet checkout that extends the functionality of your wallet giving your users more power and features without rebuilding again
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- Sign up on Finswich
- Upload all the compliance documents
- Add your app on Finswich
- Fund your pool
- Integrate our checkout on your mobile app or web app
- Go-live
- Start transacting
If your platform wallet for your users, then Finswich is perfect for you. You can register your app on Finswich; however, all apps are subject to verification.
If your app doesn’t offer wallet, that’s fine. You can integrate Finswich payment checkout to receive payment seamlessly.
You need to pay a sum of $10 to go live. All you have to do is fund your wallet before going live
You can either fund through wallet address in your wallet, or do bank a transfer from your local currency.
Still have questions?
If you can’t find answers to your questions in the FAQ section, you can always contact us. We will get back to you shortly.
Presently, you need to submit about 5 documents for you to be fully registered. Certificate of Incorporation, License (optional), Indemnity form, AML policy, Proof of Address.
Your KYC documents would be reviewed & approved within 24 hours of submission
Apps would be approved within 24 hours of uploading them
No, finswich can not access your customers wallet. We are just a transfer checkout that sits in between 2 wallets
Still have questions?
If you can’t find answers to your questions in the FAQ section, you can always contact us. We will get back to you shortly.
Instance App
Instance is a Finance app that allows you to save in dollars (USDT). On funding your instance wallet your money is converted to a stable coin (USDT), helping you hedge against inflation.Instance allows you to:
- transfer funds locally & across borders,
- Save and get a profit of up to 8% on your savings,
- Spend your crypto currency (USDT) directly from your wallet by using it to pay merchants via our NFC card & feature.
Instance is the name of our product. Our company, Fuspay Technologies Inc, Is incorporated in Delaware, United States.
Instance app allow you to spend directly from USDT to any bank account in your country
Instance is a finance technology company providing finance solution to both individuals and businesses; We leverage on blockchain technology In Deliverying our solutions.
Your instance app is designed with an inbuilt chat. Go to your transaction record, click on it to open the chat you can directly chat with the Customer support about the transaction.
Also you can message through the contact us page or via mail. hello@instance.finance.
For more info, please join our Telegram community.
Still have questions?
If you can’t find answers to your questions in the FAQ section, you can always contact us. We will get back to you shortly.
Wallets
Upon signing up and logging in you get a default wallet. The wallet of the country you used to sign up
To create additional wallets, click on the create wallet icon on the app homepage and select the country of the wallet from the presented country dropdown.
You can create wallets from all the countries where we are presently operating. Presently, we operate in about 10 countries.
The include: Nigeria, South Africa, Ghana, Kenya, Uganda, Tanzania, Zimbabwe, Angola, Togo, Morocco, and Saudi Arabia.
No, you cannot. You can only have one wallet for each country available.
Login to the Instance app
- Click on payment on the home page
- Click on the fund Icon
- Input the amount you would like to fund
- Fund the account details shown to you
- Upload the payment evidence
- Submit the request
You can add any bank of your choice. We support all banks.
There is no minimum amount.
The minimum for funding is $1.5 prorated to the local currency rate of the wallet you’re funding
Upon uploading your payment evidence, your wallet would be funded in 10 mins.
Presently, our crypto (USDT) transfer are done only over the TRON network (TRC-20)
- Savings are specific amount of money deducted from your default wallet into another wallet, the Savings Wallet
- Instance Savings plans are nicely pre-packaged products that save you the stress of setting up your own savings plans.
- You can edit your Savings plan mid way. Amount and the interval of deduction can be edited. You might have set up your savings to be 10,000 naira every month, you could decide to change it to 5,000 naira every week.
On Instance we have pre packaged you some savings plans to make things easy for you. All you have to do is activate the savings package of your choice.
There are 3 pre-packaged savings plans on instance:
- Silver Plan
- Gold Plan
- Platinum
All you have to do to setup a savings plan is to choose a savings package and click on fund to activate the savings package of your choice.
Yes, you can edit the amount you would like to be saving and the interval (Daily, Weekly, Monthly).
Interest is calculated on savings every 24hrs.
You can earn up to 8% per annum on your savings plans
Yes, however, if you withdraw from your savings when the withdraw window is not yet available for your Savings plan, you incurr an early savings withdrawal penalty.
Yes, there is a penalty for closing your savings early. It’s there to discourage you from closing your Savings and not meeting your financial goals.
Still have questions?
If you can’t find answers to your questions in the FAQ section, you can always contact us. We will get back to you shortly.
Savings
- Savings are specific amount of money deducted from your default wallet into another wallet, the Savings Wallet
- Instance Savings plans are nicely pre-packaged products that save you the stress of setting up your own savings plans.
- You can edit your Savings plan mid way. Amount and the interval of deduction can be edited. You might have set up your savings to be 10,000 naira every month, you could decide to change it to 5,000 naira every week.
On Instance we have pre packaged you some savings plans to make things easy for you. All you have to do is activate the savings package of your choice.
There are 3 pre-packaged savings plans on instance:
- Silver Plan
- Gold Plan
- Platinum
All you have to do to setup a savings plan is to choose a savings package and click on fund to activate the savings package of your choice.
Yes, you can edit the amount you would like to be saving and the interval (Daily, Weekly, Monthly).
Interest is calculated on savings every 24hrs.
You can earn up to 8% per annum on your savings plans
Yes, however, if you withdraw from your savings when the withdraw window is not yet available for your Savings plan, you incurr an early savings withdrawal penalty.
Yes, there is a penalty for closing your savings early. It’s there to discourage you from closing your Savings and not meeting your financial goals.
Still have questions?
If you can’t find answers to your questions in the FAQ section, you can always contact us. We will get back to you shortly.
Intrapay
Intrapay is a performance-driven payment processing platform that uses a network of trusted exchangers (Payment processor) to remove from users the hassles of P2P transactions.
All a user has to do to fund or withdraw is to click a button on their app.
Our efficient network of exchangers handles the rest.
- transfer funds locally & across borders,
- Save and get a profit of up to 8% on your savings,
- Spend your crypto currency (USDT) directly from your wallet by using it to pay merchants via our NFC card & feature.
- Instance Mobile App – a mobile payment app with E-wallets
- Qpay – mobile payment with E-wallet
To make sure that our platform is efficient we have decided to reward exchangers based on their behaviors.
Certain actions on the platform means you earn a higher score and hence get more transactions routed to you. While other actions lowers your scores.
Eg. Ignoring/dropping transactions, being online and not processing transactions, and losing disputes.
IntraPay serves as the backbone for payment processing.
A network of exchangers across different countries get end-user payment request routed to them and they process it.
This system makes global transfers seamless and fast.
IntraPay would like to start business by expanding to Nigeria, South Africa, Ghana, Kenya, Uganda, Tanzania, Zimbabwe, Angola, Togo, Morocco, and Saudi Arabia
An Exchanger is a user on the intrapay platform.
Exchangers process the transactions our system rout to them.
You earn a commission of 1.4 – 2.0% on each transaction processed; however, the exact amount of commission you earn depends on how efficiently (quickly and accurately) you process transactions.
Yes, you have to be online. Exchangers that are offline don’t get transactions routed to them
To earn the most commission, you have to accept transactions quickly, process them fast, and complete them accurately.
Our commission structure is divided into 3 major parts:
- The speed of accepting request which constitute 0.5% of the whole commision
- The speed of processing request which constitute 0.5% of the whole commission
- The fee of processing request which makes the bulk of the commission at 1%
Still have questions?
If you can’t find answers to your questions in the FAQ section, you can always contact us. We will get back to you shortly.
You can fund your wallet from any third party crypto exchange. All you have to do is copy you wallet address and transfer to it.
You don’t fund your commission wallet. It’s funded by us, which is where your commission accrues
You have three wallets on intrapay:
- Capital wallet
- Commission wallet
- Insurance wallet
The capital wallet is the wallet that you use to hold the funds that you use to process transactions
This is the wallet that holds your commission. Commission can be withdrawn out of the system anytime.
The insurance wallet holds an Exchanger’s fund till it is certified that the transaction processed by the Exchanger is complete and without dispute
To guarantee trust, completeness of transactions, and end user satisfaction, Intrapay locks as insurance an amount equal to the amount an Exchanger is processing for a period of 3 days (Grace Period)
The grace period is a period of 3 days in which a user can lodge a complaint about a transaction.
If no complaint is raised in 3 days, it’s assumed the transaction has no issues whatsoever
Exchangers are paid their commission after the Grace Period
You can only fund your wallet with USDT
Note that all funding should be done using the TRC-20 network
There is no cap on funding of your wallet. You can fund your wallet with as much money as you want
The minimum wallet funding value is 10 USDT
The wallets include:
- Capital wallet
- Commission Wallet
- Grace Period
- Fund
- Withdraw
- Insurance
- Locked Insurance fund
- Dispute
- Team
- Pool
Still have questions?
If you can’t find answers to your questions in the FAQ section, you can always contact us. We will get back to you shortly.
